LCS ranked #1 in Independent Living, and #1 across all six factors of resident satisfaction for the sixth year in a row.
DES MOINES, Iowa. Nov. 13, 2024 — J.D. Power announced the results of its 2024 Senior Living Satisfaction Study, and Heritage Pointe’s management company, LCS, has been recognized for the sixth consecutive year as #1 in Resident Satisfaction among Independent Senior Living Communities. The J.D. Power 2024 U.S. Senior Living Satisfaction Study recognized LCS for excellence in Independent Living which also included achieving #1 in all six factors of resident satisfaction: Dining, Community Building/Grounds, Resident Apartment/Living Unit, Price Paid for Services Received, Community Staff and Resident Activities. The consecutive awards make LCS the most awarded independent senior living company in the history of the J.D. Power U.S. Senior Living Satisfaction Study.
“Earning a J.D. Power award for six consecutive years is a powerful declaration from our residents and their families, and a tribute to our dedicated employees,” said Joel Nelson, LCS’ CEO. “We are thankful our residents recognize and value our commitment to serving them first and foremost.”
A new LCS video shares more about its 2024 J.D. Power recognition.
LCS provides senior living management solutions to more than 130 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.
The J.D. Power 2024 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/resource/senior-living-study.
About LCS
LCS, has the experience required to grow community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, LCS sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. LCS is the nation’s third largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at LCS, Experience Is Everything. For more information, visit www.LCSnet.com.